Return Policy
We strive to ensure your satisfaction with every purchase made at our store. Our return policy is designed to accommodate your needs while ensuring fairness and transparency.
Returns are accepted under the following conditions:
1. Unopened and Unused Products: We accept returns for products that are unopened and unused within 5 days from the date of purchase or delivery. This policy applies to items that remain in their original packaging and are in resalable condition.
2. Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer service team immediately to arrange for a return or exchange. Proof of damage or defect may be required.
3. Incorrect Shipments: If you receive an incorrect item due to an error on our part, we will gladly provide a replacement or issue a refund upon return of the incorrect item.
4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
5. Non-Returnable Items: For reasons of hygiene and safety, certain products may not be eligible for return once opened. These items include, but are not limited to, personal care products, perishable goods, and intimate apparel.
6. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the product is defective or damaged upon arrival.
7. Return Authorization: Prior authorization is required for all returns. Please contact our customer service team to obtain a return authorization number (RMA) before shipping the product back to us.
8. Refusal of Returns: We reserve the right to refuse returns that do not meet the above criteria or are returned without proper authorization.
By making a purchase with us, you agree to abide by our return policy. We appreciate your understanding and cooperation in adhering to these guidelines.
For any questions or concerns regarding our return policy, please contact our customer service team at [contact information]. Thank you for choosing [Your Company Name]!